QUESTIONS AND ANSWERS
Good to know.
Straight answers about the boards, the fixings and how ordering works. Something missing? Ask us.
The boards
What sizes are the boards?
Decking boards are 5480 mm long, 139.7 mm wide and 25.4 mm thick, and are sold in full lengths only. We do not cut to length: boards are trimmed and cut on site.
How much does one board cover?
About 0.79 m² once the 5 mm gap beside it is counted. That figure is a starting point. Layout, borders and offcuts decide the real number, so confirm quantities with your installer.
What is the difference between groove and square edge?
Groove boards have a slot along both edges that takes a hidden clip, so the main surface shows no screws. Square edge boards are capped on every face and are screwed through the top. Use them for the picture-frame border, stair treads and anywhere the edge is on show.
What is the difference between Transcend and Lineage?
Both are the same size and are fixed the same way. Transcend has a deep, multi-tonal grain and comes in five colours. Lineage is the premium range, with a finer, streaked grain in four.
Can I get a sample?
We do not offer colour samples. Each colour has close photographs on its product page, and you can compare two colours side by side in the shop. Colours on screen are a guide, because screens and print vary.
Is there a price for larger quantities?
Yes, on Deck Jacks, the extender, the 3 mm packer, Tek screws and the 1 mm and 3 mm horseshoe packers. The product page shows the quantity breaks, and the cart applies the lower price by itself once a line reaches one. Each item counts on its own: different heights or thicknesses are not added together.
What warranty do the boards have?
The manufacturer’s 50-year limited residential warranty, which includes fade and stain cover, and 10 years for commercial use. Terms and conditions apply.
Fixing them down
How do I know what my frame is?
Look at the joists, the long members the boards sit across. Timber joists are treated pine or hardwood. Metal joists are aluminium or steel. If you are building on our aluminium joists and Deck Jacks, your frame is metal. If the frame is not built yet, ask your installer.
Which screw colour matches my board?
Screw colours are shared between some boards, so the names do not always match. Open your board’s product page, choose the colour and your frame, and it links to the right screw. One exception: Rainier has no colour-matched screw for a metal frame. There, use Deckfast screws in any colour, set them below the surface with the depth setter bit, and cover each with a Rainier Pro Plug.
What are Pro Plugs?
Small plugs matched to the board’s colour and grain, sold in packs of 100 with screws included. The screw is set below the surface with the depth setter bit and the plug covers it, so no screw head shows. They come in every board colour.
Can I use KlevaKlip in a bushfire-rated area?
No. KlevaKlip clips are not for bushfire-rated areas. If your site has a Bushfire Attack Level (BAL) rating, choose a different clip and check your requirements with your council or building certifier.
What are the main installation rules?
Joists at 450 mm centres. A 5 mm gap between boards, 3 to 5 mm where ends meet (3 mm when laying above 4.5 °C, 5 mm below), and 6 to 13 mm to walls and other solid objects. At least 38 mm of clear air under the boards. Trim 5 mm from both ends of every board. These are the headline figures only: follow the manufacturer’s current installation guide.
Building over a slab
How do Deck Jacks work, and which height do I need?
Deck Jacks are pedestals that sit on a slab, membrane, balcony or roof terrace without being fixed to it. Aluminium joists run across them and the boards go on top. Heights run from a fixed 20 mm to 65 to 100 mm adjustable, and 60 mm extenders add more on the 30 mm pedestal and taller. Finished height is the pedestal height plus 40 mm for the joist and 25.4 mm for the board.
Are Deck Jacks certified?
The system is certified against AS/NZS 1170.0, AS/NZS 1170.1 and NCC 2019. Engineering certificates are available on request: contact us and we will send them.
Ordering and delivery
Do your prices include GST?
Yes. Every price on the site is in Australian dollars and includes GST. The GST amount is shown in your cart total and on your order.
How is delivery worked out?
Enter your postcode in the cart for an estimate. The price is confirmed at checkout from your full address. Boards and joists are over five metres long and travel as over-length freight. The full details are on the delivery page.
How can I pay?
By credit or debit card, PayPal or bank transfer. There is no account to create.